Privacy policy

At FiLLi Cafe, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal data when you visit or make a purchase from fillicafetexas.store.

1. Information We Collect

When you browse or make a purchase on our website, we collect personal information that you provide to us, including:

Contact Information: Full name, email address, physical delivery address, and phone number.

Billing Information: Payment method details (card type, billing address). Note: Your complete payment card details are encrypted and processed by our secure payment gateways; we never store your full credit card numbers on our servers.

Order Details: Products purchased, transaction history, and customer service correspondence.

Technical Data: IP address, browser type, device information, and browsing activity collected automatically through cookies and tracking technologies.

2. How We Use Your Information

We use the personal information we collect for legitimate business purposes, including:

Processing, fulfilling, and shipping your orders.

Sending order confirmations, tracking updates, and delivery notifications.

Providing customer support and responding to your inquiries.

Preventing fraudulent transactions and ensuring website security.

Complying with legal and tax obligations.

3. Data Protection & Security

We employ industry-standard technical and organizational measures to keep your personal data safe:

SSL Encryption: Our website uses 256-bit Secure Sockets Layer (SSL) encryption to secure all communication and data transfers during checkout.

PCI-DSS Compliance: Our payment processing infrastructure complies with the Payment Card Industry Data Security Standard (PCI-DSS).

Restricted Access: Access to your personal data is restricted to authorized personnel who need it to fulfill your orders.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We only share necessary data with trusted service providers who help us operate our store:

Shipping Carriers: (e.g., FedEx, DHL) to deliver your packages.

Payment Processors: To securely process transactions and prevent fraud.

IT & Hosting Partners: Who host our e-commerce platform and maintain system security.

All third-party service providers are contractually obligated to protect your data and are prohibited from using it for any other purpose.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, remember shopping cart items, and analyze website traffic. You can choose to disable cookies through your browser settings, but doing so may affect certain features and functionality on our website.

6. Your Rights & Choices (US Privacy Rights)

Depending on your state of residence (including California, Texas, and other US states), you have specific rights regarding your personal information:

Right to Access: You can request a copy of the personal data we hold about you.

Right to Correction: You can request that we correct any inaccurate or incomplete personal information.

Right to Deletion: You can request that we delete your personal data from our records, subject to legal retention obligations.

Right to Opt-Out: You have the right to opt out of marketing communications at any time.

To exercise any of these rights, please contact us at support@fillicafetexas.store.

7. Children's Privacy

Our website is not directed to individuals under the age of 18. We do not knowingly collect or solicit personal information from children. If we become aware that a child has provided us with personal data, we will immediately delete it from our systems.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices or relevant laws. Any changes will be posted on this page with an updated revision date.

9. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to our team:

Store Name: FiLLi Cafe

Physical Address: 11920 S Texas 6 #600, Sugar Land, TX 77498, United States

Phone Number: +1 (832) 532-1010

Email Support: support@fillicafetexas.store

Operating Hours: Monday – Friday | 9:00 AM – 5:00 PM (CST)