Refund policy
Return and Refund Policy
At FiLLi Cafe, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to assist you with a straightforward, hassle-free return and refund process.
1. Return Window
You have 30 days from the date your item was delivered to request a return. Requests submitted after 30 days will unfortunately not be accepted.
2. Item Condition for Return
To be eligible for a successful return, your item must meet the following strict conditions:
The item must be unused, unopened, unwashed, and in its original condition.
It must remain in its original packaging with all tags, seals, and accessories included.
No Exchanges: We do not offer direct product exchanges. If you need a different item or flavor/variant, please return your original purchase for a full refund and place a new order on our website.
3. Return Shipping Cost & Restocking Fees
We ensure full pricing transparency with zero hidden charges for returns:
Return Shipping Fee: $0 (Free Returns). We will provide you with a pre-paid return shipping label.
Restocking Fee: No Restocking Fee ($0). We do not charge any restocking or handling fees on returned items.
4. How to Start a Return (Return Process)
Please follow these simple steps to complete your return:
Contact Us: Send an email with your order number to support@fillicafetexas.store explaining your request.
Receive Pre-Paid Label: Once your return is approved, we will email you a free pre-paid shipping label along with packing instructions.
Pack & Ship: Securely pack the item in its original box, attach the pre-paid label to the outside, and drop it off at the designated carrier location.
Return Address: All authorized returns must be sent directly to our store location:
FiLLi Cafe
11920 S Texas 6 #600, Sugar Land, TX 77498, United States
5. Refund Processing Time & Payment Method
Inspection: Once your returned item is received and inspected by our team, we will send you an email notification confirming its receipt and whether your refund has been approved.
Processing Time: Approved refunds are processed within 5 business days.
Payment Method: The refund will automatically be credited back to your original payment method (Visa, Mastercard, American Express, Discover, Apple Pay, or Google Pay). Please note that your issuing bank or card provider may take extra time to reflect the funds in your statement.
6. Missing or Never Received Items (Lost Packages)
If your tracking link indicates that your package was "Delivered," but you have not received it:
Please check around your residence, verify with household members or neighbors, or contact your local courier post office first.
If the item is still missing, notify us immediately at support@fillicafetexas.store within 7 days of the marked delivery date.
We will open an official carrier claim with FedEx/DHL. If the shipment is verified as lost in transit, we will send a free replacement or issue a full refund to your original payment method.
7. Customer Support & Contact Information
If you have any questions regarding our return process or refund status, please reach out to us:
Store Name: FiLLi Cafe
Physical Address: 11920 S Texas 6 #600, Sugar Land, TX 77498, United States
Phone Number: +1 (832) 532-1010
Email Support: support@fillicafetexas.store
Operating Hours: Monday – Friday | 9:00 AM – 5:00 PM (CST)