FAQ
Frequently Asked Questions
Where does Filli Cafe ship?
Filli Cafe currently ships within the United States only.
We do not currently offer international shipping.
Is shipping free?
Yes. We offer free shipping on orders shipped within the United States.
How long does it take to process my order?
Orders are generally processed within 2 business days after the order is placed.
During holidays, promotions, or periods of unusually high order volume, processing may take slightly longer.
How long does delivery take?
After your order has been processed, estimated delivery time is generally 5–8 business days.
Delivery times may vary depending on the destination, courier, weather, holidays, and other circumstances outside our control.
How can I track my order?
Once tracking information is provided to us by the courier, we will email your tracking information to you.
Please check your email, including your spam or promotions folder.
What is your return policy?
We offer a 30-day return period.
To be eligible for a return, your item must meet the requirements outlined in our Return & Refund Policy.
How long do refunds take?
Once an eligible refund has been approved and processed, refunds generally take 3–5 business days to appear, depending on your bank or payment provider.
Can I cancel my order?
If you need to cancel an order, please contact us as soon as possible at:
Because orders may be processed quickly, we cannot guarantee that cancellation requests can be accommodated after processing has begun.
What if my order arrives damaged?
If your order arrives damaged, please contact our support team as soon as possible with your order number and relevant photos of the package and product.
Email us at:
Do you offer international shipping?
No. At this time, Filli Cafe ships within the United States only.
How can I contact Filli Cafe?
You can reach us by:
Email: support@fillicafetexas.store
Phone: +1 832-532-1010