(FAQ)
Frequently Asked Questions
Ordering
How long does order processing take?
Orders are processed within 2 business days before shipment.
Do you offer free shipping?
Yes. We provide free shipping on every order within the United States.
Where do you ship?
Currently, we only ship within the United States.
Shipping
How long does delivery take?
After processing, most orders arrive within 5–8 business days.
Will I receive tracking information?
Yes. As soon as the courier provides your tracking number, we'll send it to you by email.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy for eligible items.
How long does it take to receive my refund?
Once your return has been inspected and approved, refunds are typically processed within 3–5 business days to your original payment method.
Products
Are your coffee machines new?
Yes. All products sold by FiLLi Cafe are brand new and carefully inspected before shipment.
How can I choose the right coffee machine?
Our customer support team is happy to help you find the machine that best suits your brewing style and budget.
Contact
If you have additional questions, please contact us:
Email: support@fillicafetexas.store
Phone: +1 (832) 532-1010