Return & Refund Policy
Return & Refund Policy
Last Updated: September 7, 2026
At Filli Cafe, we want you to be satisfied with your purchase. If you are not completely satisfied with your eligible purchase, you may request a return within 30 days of receiving your order.
30-Day Returns
You may request a return within 30 days of delivery.
To be eligible for a return, the product should be returned in an appropriate condition and, where applicable, with its original packaging, accessories, manuals, and included components.
Products that are damaged, altered, misused, or returned without required components may not qualify for a refund.
How to Request a Return
To request a return, please contact us at:
Please include:
- Your full name
- Order number
- Product you wish to return
- Reason for the return
- Photos, if relevant
Our support team will review your request and provide return instructions where applicable.
Refunds
Once your returned item has been received and inspected, we will determine whether it qualifies for a refund.
If your refund is approved, the refund will be issued to the original payment method used for the purchase.
Refund Processing Time
Approved refunds generally take 3–5 business days to appear in your account.
The exact timing may vary depending on your bank, credit card company, or payment provider.
Damaged or Defective Products
If your product arrives damaged or appears to have a defect, please contact us as soon as possible.
Please provide your order number and photographs or other relevant information so our team can evaluate the issue and assist you.
Non-Returnable Items
Certain products may not be eligible for return due to their nature or condition. Any product-specific return restrictions will be communicated where applicable.
Exchanges
If you would like to exchange a product, please contact our support team. Depending on the product and circumstances, we may provide return and replacement instructions.
Return Shipping
Return shipping arrangements and costs may depend on the reason for the return and the circumstances of the order. Please contact us before sending any product back.
Please do not send a return to the business address unless our support team has specifically instructed you to do so.
Contact Us
Filli Cafe
11920 S Texas 6 #600
Sugar Land, TX 77498
United States
Email: support@fillicafetexas.store
Phone: +1 832-532-1010